Social Media Policy and Guideline

Where To Next Travel

Effective date: 15 May 2026
Website: https://wheretonext.travel

 

  1. PURPOSE

Where To Next Travel is committed to maintaining a professional, trustworthy and welcoming presence across its social media platforms. This Social Media Policy and Guidelines document sets out the principles governing the use of our brand, social media content, online communications and interactions with clients and the public.

Our aim is to provide accurate travel information, promote our services responsibly and protect the privacy and interests of our clients.

 

  1. OFFICIAL SOCIAL MEDIA ACCOUNTS

Where To Next Travel may use social media platforms, including Facebook, Instagram, WhatsApp and other digital channels, to share travel inspiration, holiday packages, promotions, travel updates and information about our services.

Only accounts authorised by Where To Next Travel may represent themselves as official business accounts.

Clients are encouraged to verify that they are communicating with an authorised representative before sharing personal information or making payments.

 

  1. BUSINESS NAME, BRAND AND CONTENT

The Where To Next Travel name, logo, website content, original marketing material, written promotional content, photographs and other original business materials may be protected by applicable intellectual property laws.

Unless permission has been granted or another lawful basis applies, these materials may not be copied, reproduced, modified, distributed or used for commercial purposes without the appropriate authorisation.

Nothing in this policy overrides any third-party copyright, licence, supplier agreement or other applicable legal rights.

 

  1. SOCIAL MEDIA ACCOUNT MANAGEMENT

Access to official Where To Next Travel social media accounts and associated business tools should be limited to individuals authorised by the business.

Authorised administrators are expected to:

  • Use business accounts responsibly and professionally.
  • Protect passwords, recovery details and account security.
  • Maintain appropriate access controls.
  • Respect client confidentiality and business information.
  • Notify the business promptly of suspected unauthorised access, account changes or security incidents.

Business account access and administration should be managed in accordance with applicable agreements, platform rules and the lawful rights of the business and any relevant account holders.

 

  1. PROFESSIONAL CONDUCT AND COMMUNICATION

All communications made on behalf of Where To Next Travel should be courteous, accurate and professional.

We aim to:

  • Respond to enquiries as promptly as reasonably possible.
  • Provide clear information about travel offers, availability and booking requirements.
  • Communicate changes to prices, terms and travel arrangements transparently.
  • Treat clients, suppliers and members of the public respectfully.
  • Correct material errors in published information when identified.

We do not tolerate harassment, threats, unlawful discrimination or abusive conduct directed at our staff, representatives, clients or other members of our online community.

 

  1. COMMENTS, REVIEWS AND USER-GENERATED CONTENT

We welcome genuine feedback, questions and constructive discussion.

Where permitted by the relevant platform and applicable law, Where To Next Travel reserves the right to hide, remove or report content that is unlawful, threatening, abusive, discriminatory, fraudulent, misleading, spam-related or otherwise inappropriate.

Legitimate criticism and honest customer reviews will not be removed solely because they are negative.

Comments and messages on social media do not automatically constitute a confirmed travel booking or acceptance of a quotation.

 

  1. CLIENT PRIVACY AND CONFIDENTIALITY

Where To Next Travel respects the privacy of its clients and is committed to handling personal information responsibly in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Clients should not post sensitive personal information, passport details, identity numbers, payment information, booking references or other confidential information publicly on social media.

Where personal information is required to prepare a quotation or process a booking, clients should use an appropriate private communication channel.

Personal information will be collected, used, stored and shared in accordance with our Privacy Policy and applicable legal requirements.

 

  1. TRAVEL PROMOTIONS AND ADVERTISING

Travel offers, package prices, photographs and promotional information are provided for informational and marketing purposes.

Offers may be subject to travel dates, availability, minimum booking requirements, supplier conditions, exclusions and other terms. Prices and availability may change until a booking is confirmed in accordance with the applicable booking conditions.

Clients should review the relevant quotation, supplier terms and booking conditions before making a payment or confirming a reservation.

Where To Next Travel aims to ensure that promotional information is accurate and will correct material inaccuracies when identified.

 

  1. THIRD-PARTY WEBSITES AND SUPPLIERS

Our social media posts and website may contain links to airlines, hotels, resorts, tour operators, payment providers and other third-party websites.

These third parties may operate under their own terms, privacy policies and booking conditions. Where To Next Travel does not control third-party websites and cannot guarantee the accuracy, security or availability of all external content.

Clients should review the relevant third-party terms before proceeding with a booking or sharing information through an external website.

 

  1. ACCOUNT SECURITY AND REPORTING CONCERNS

Any suspected unauthorised access, impersonation, fraudulent communication or misuse of the Where To Next Travel name or branding should be reported to the business through its official contact channels.

Clients should exercise caution when responding to unexpected payment requests or messages claiming to represent the business. Payment instructions should be verified through an established, trusted communication channel.

 

  1. CHANGES TO THIS POLICY

Where To Next Travel may update this policy from time to time to reflect changes in our business practices, social media platforms or applicable legislation.

The latest version will be published on our website, with the effective date updated when appropriate.

 

  1. CONTACT US

For questions about this policy, our official social media presence or the use of our business brand, please contact:

Where To Next Travel
Website: https://wheretonext.travel
Contact: Please use the official contact details published on our website.

 

This policy provides general guidelines for social media use and online communications. It does not replace our Privacy Policy, Booking Conditions or Terms and Conditions, and it does not override applicable law or contractual obligations.

 

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