Terms and conditions
This website is operated by www.wheretonext.travel and is inclusive of all Our Social Media Platforms (“Website”). Throughout the Website, the terms “We”, “Us” and “Our” refer to WHERE TO NEXT (Pty) Ltd with registration number 2023/231970/07. (trading under domain name www.wheretonext.travel). We offer this Website, including all information, tools and Services available from this Website to You, the User, conditioned upon You accepting all terms, conditions, policies and notices stated here. By visiting Our Website and/or joining Our programs, You understand that You are engaging in Our all-encompassing hospitality services, as amended from time to time, at Our discretion “Services” and agree to be bound by the following terms and conditions, including Our Social Media Guidelines of Use, if applicable (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Use carefully before accessing or using Our Website. By accessing or using any part of the Website, You agree to be bound by these Terms of Use. If You do not agree to all the terms and conditions of this agreement, then You may not access the website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.
Any new features or tools which are added to the platform and/or social media sites shall also be subject to these Terms of Use. You can review the most current version of these Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to Our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
SECTION 1: ONLINE PLATFORM TERMS
By agreeing to these Terms of Use, You represent that You are the age of majority or older in your state or province of residence, or that You are the age of majority in your state or province of residence and You have given Us your consent to allow any of your minor dependents to use this Website. You may not use Our content, products or Services offered on the Website by Us or third parties for any illegal or unauthorized purpose nor may You, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services and further legal proceedings should We deem necessary.
We reserve the right to restrict or refuse access to the Service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without express written permission by Us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 2.1: PERSONAL INFORMATION
You understand that your Personal Information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks outside the Republic of South Africa; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Financial information may also be transferred, however same is always encrypted during the transfer over networks. You hereby irrevocably consent to such transfer as We deem necessary in order to render the Services.
We process the following personal information including but not limited to your name, email address, date of birth, contact details, financial information, IP address, preferences and opinions, (“Personal Information”) in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”) in order to provide the Service; assess Our ability to meet Our obligation under this Agreement; share with Our service providers as may be require, to protect Our interests and You hereby authorise Us to process the aforesaid Personal Information.
You shall bear the responsibility of capturing the Personal Information and using such Personal Information to generate the Service thereof.
We will only use the Personal Information as provided for in these terms and conditions and shall only disclose the Personal Information to the entities that are related to Us and Our service providers, certain types of Personal Information captured by You, that are necessary for the Service to be rendered.
SECTION 2.2: TRAVELING WITH CHILDREN
SA Immigration Regulation for children travelling internationally:
All Children under the age of 18 require the following when travelling internationally:
- Valid Passport, valid for at least 6 months after their return.
- Any required visas for the destinations they are travelling to or through.
- Unabridged Birth certificate (this may be called a Birth Certificate or other name if from a different country, but it must contain full details of BOTH parents of the child).
If travelling with one parent, consent from the other parent is required in the form of a Parental Consent Affidavit as well as a certified copy of that parent’s ID.
If travelling without either parent, consent from both parents is required in the form of a Parental Consent Affidavit, as well as a certified copy of both parent’s IDs.
Please Note:
- If the Parents surname on the Unabridged Birth Certificate is different to that of the surname on the passport e.g. Maiden name vs Married name, please travel with a certified copy of your Marriage Certificate as well.
- Documents must be original or certified as a true copy of the original by a commissioner of oath or the equivalent commissioning authority in your country of Nationality and certified copies must not be older than 3 months before your last travel date.
SECTION 3: ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information or subscribing to Our Service offering. Any reliance on the material on this Website is at your own risk
This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but We have no obligation to update any information on Our Website. You agree that it is your responsibility to monitor changes to Our Website.
SECTION 4: MODIFICATIONS TO THE SERVICE AND PRICES
Products are offered by independent third parties who We have entered into collaboration or affiliation agreements with (“Affiliates”) and the prices thereof are set by same and are subject to change without notice.
The Service offering to You shall be subject to the terms and conditions set out in the Subscription Agreement. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 4.2: SCHEDULE CHANGES BY THE AIRLINE
Any schedule or routing changes made by the airline or 3rd party suppliers are out of Our control and we therefore cannot be held responsible for these changes. We will assist and advise on the options available should your booking be affected by any airline or other supplier’s changes.
SECTION 5: PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the Website or Our Social Media Platform. These products or Services may have limited quantities and are subject to return or exchange only according to conditions set forth in these Terms of Use.
We have made every effort to display as accurately as possible the colours and images of Our Affiliates products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales and/or quantities of Our Affiliates products or Our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at Our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this Website is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by You will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5.1: TRAVEL INSURANCE
For your protection, We strongly recommends that you purchase adequate Travel insurance to cover you and your group in the event of cancellation under all these circumstances and for any medical expenses. Please note that not all Travel insurance policies protect against cancellation due to pandemics and/or supplier defaults so you must read the policy wording and levels of cover offered very carefully before selecting your policy.
SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may, in Our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We may make a change to or cancel an order, We will notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in Our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate Personal Information and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that We can complete your transactions and contact You as needed.
SECTION 7: REFUNDS AND RETURNS
Purchases, cancellations, delivery and returns on any services offered on behalf of Our Affiliates are subject to the terms and conditions set out in Our Affiliates policies. Where possible, if You have purchased a product listed on Our Website on behalf of Our Affiliates, You will be afforded 30 days from the date of purchase to return the product. In the event that the 30 days has lapsed, We reserve the right to refuse to offer You a refund or exchange.
We make use of the drop shipping method and all returns must be made directly to Our Affiliates unless stated otherwise. We cannot be held responsible for any dispute pertaining to Our Affiliates cancellation, shipping or returns policy, however, We will endeavour to facilitate the matter in an attempt to resolve possible conflicts.
To be eligible for a return, your product purchased must be unused, in the original packaging and in the same condition that You received it. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return of products, We require a copy of your receipt or proof of purchase to accompany the product being returned. Please do not send your purchase back to the manufacturer or to Our Affiliates.
Once your return is received and inspected, We will send You an email, using the email address provided when purchasing the product, to notify You that We have received your returned item. We will also notify You of the approval or rejection of your refund.
If Your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 (fourteen) days of acknowledging the return.
If You haven’t received a refund yet, start by checking your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If You’ve done all of this and You still have not received your refund yet, please contact Us on renata@wheretonext.travel or louis@wheretonext.travel
Only regular/ full priced products may be returned and refunded, unfortunately sale products cannot be returned, refunded or exchanged unless on receipt of the products, the products were damaged at which time We will provide You with a voucher for the value of the product on sale.
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If You receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where You live, the time it may take for your exchanged product to reach You may vary. You are requested to refer to
Our Affiliates shipping and return policies in order to ascertain whether it is advisable to consider using a trackable shipping service or purchasing shipping insurance. We and Our Affiliates do not guarantee that We or Our Affiliates will receive your returned item.
We will assist you to the best of its ability with obtaining any refunds which may be due or rebooking trips using future credits where applicable, for which we will charge a service fee, however, We will have no control in respect of the outcome and will be governed by the original Terms and Conditions, including any penalties (changes or cancellation) imposed by the respective airlines/suppliers utilized in your booking.
SECTION 8: OPTIONAL TOOLS
We may provide You with access to third-party tools over which We neither monitor nor have any control nor input.
You acknowledge and agree that We provide access to such tools and Our Website content “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by You of optional tools offered through the Website is entirely at your own risk and discretion and You should ensure that You are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the Website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Use.
SECTION 9: THIRD-PARTY AND AFFILIATES LINKS
Certain content, products, and services available via Our Service may include materials from third-parties.
In certain instances, third-party links on this Website may direct You to third-party websites that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party’s policies and practices and make sure You understand these before You engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and/or services should be directed to the third-party.
SECTION 10: USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at Our request, You send certain specific submissions (for example contest entries) or without a request from Us You send creative ideas, suggestions, reviews, recommendations, opinions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), You agree that We may, at any time, without restriction, edit, copy, publish, distribute, translate, license, and otherwise use in any medium any comments that You forward to Us.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that We determine in Our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Us, Affiliates or third-parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party.
SECTION 11: PERSONAL INFORMATION
You hereby expressly consent, by your use of the Website herein, to the collection, use, processing, storage, transfer and sharing of your Personal Information to Our Affiliates and Us, provided that such processing is in line with the Protection of Personal Information Act 4 of 2013.
You have the right to access, change, correct and delete Personal Information concerning You by contacting Us via email renata@wheretonext.travel or louis@wheretonext.travel
SECTION 12: ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on Our Website or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after You have submitted your product purchase or Subscription).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13: PROHIBITED USES
In addition to other prohibitions as set forth in these Terms of Use, You are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate Our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14: DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of Our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate, reliable or otherwise.
You agree that from time to time We may remove the service for indefinite periods of time or cancel the service at any time, without notice to You.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The service and all products of Affiliates and services delivered to You through the Service are (except as expressly stated by Us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall We, Our directors, officers, employees, Affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
SECTION 15: INDEMNIFICATION
You agree to indemnify, defend, and hold Us and Our parent, subsidiaries, Affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney and client fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16: SEVERABILITY
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17: TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Use are effective unless and until terminated by either You or Us. You may terminate these Terms of Use at any time by notifying Us that You no longer wish to use Our Services, or when You cease using Our Website.
If in Our sole judgment You fail, or We suspect that You have failed, to comply with any term or provision of these Terms of Use, We also may terminate this agreement at any time without notice and You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny You access to Our Services (or any part thereof).
SECTION 18: ENTIRE AGREEMENT
The failure of Us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use and any policies or operating rules posted by Us on this Website or in respect to The Service constitutes the entire agreement and understanding between You and Us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of these Terms of Use).
Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.
SECTION 19: GOVERNING LAW
These Terms of Use and any separate agreements whereby We provide You Services shall be governed by and construed in accordance with the laws of the Republic of South Africa and You expressly consent to the jurisdiction of the South Gauteng High Court, Johannesburg.
SECTION 20: CHANGES TO TERMS OF USE
You can review the most current version of these Terms of Use at any time at this page.
We reserve the right, at Our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to Our Website. It is your responsibility to check Our Website periodically for changes. Your continued use of or access to Our Website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.