Terms and conditions

 

OUR AGREEMENT WITH YOU:

We are Where to Next (Pty) Ltd and our agreement with you sets out what you are legally entitled to expect from us and your obligations to us. We sell products and services as an agent on behalf of 3rd Party Service Providers (such as airlines, wholesales companies, accommodation, hotels, tour operators, sea and land transportation services and any other providers of travel arrangements, products, or services. We will also make available to you the 3rd Party Service Providers terms and conditions and/or website. You should make sure that you understand the 3rd Party Service Providers terms & conditions which apply to your particular arrangements in addition these general terms and conditions (WHERE TO NEXT Booking Terms & Conditions) and you have no misapprehension about the content, the services and your obligations. Once you start dealing with us, whether or not you ultimately place any booking with us, you will be deemed to have read, understood and agree to be bounded by the WHERE TO NEXT Booking Terms and Conditions, and the relevant 3rd Party Service Providers terms and conditions. To the extent that there is any inconsistency between WHERE TO NEXT Booking Terms and Conditions and the 3rd Party Service terms and conditions, the 3rd Party Service Provider terms and conditional will prevail.


DEPOSITS:

All bookings must be accompanied by the required deposit or full payment, depending on the airline, tour operator or 3rd party supplier used. All deposits are non-refundable. WHERE TO NEXT reserves the right to cancel a booking should the required deposit not be received. Payment of a deposit does not guarantee the price quoted. This may be affected by rate of exchange fluctuations and other factors beyond WHERE TO NEXT’S control.


GENERAL PASSPORTS AND VISAS:

  • Please ensure your passport is valid for at least 6 months AFTER you return from your trip.
  • Please ensure you have 2 – 3 consecutive blank pages in your passport when you travel.
  • Dual Citizenship passport holders must carry both passports when travelling abroad. It is a Home Affairs regulation that SA Passport holders must use their valid SA passport when leaving SA and when re-entering South Africa. Your foreign passport may only be used to enter and depart your country of destination.


GENERAL VISA REQUIREMENTS:

Visas are required by South African passport holders to many destinations including the USA, UK, Australia, and Europe. Transit visas may also be required when transiting through one country enroute to another one. If transiting 2 Schengen countries, you will require a Schengen transit visa.

  • Please ensure all the necessary visa requirements have been met for all countries you are travelling to OR through.
  • Please ensure you allow enough time for all visa applications as the processing time varies according to each embassy.
  • The issuance of a visa does not guarantee entry into that country.
  • WHERE TO NEXT will advise you of Visa Suppliers who may be used to assist you with your visa application/s at an additional fee. You can either accept or decline the use of a visa supplier by indicating your choice on the acceptance page of these terms and conditions.
  • All visa applications processed through Visa Supplier must be prepaid, prior to submission, based on a quoted price. This price may depend on the full and final cost charged by the embassy at the time of submission. Ant additional amounts will need to be settled prior to passports being handed over.
  • Some countries require you to apply in person for their visa and therefore you may not be able to utilise a Visa Supplier for those applications.

By singing these Terms and Conditions, you are accepting these conditions and release WHERE TO NEXT from any responsibility with regards to the below:


HEALTH AND OTHER HAZARDS:

You agree that it is your personal decision to travel, and you are doing so with the full knowledge of current travel recommendations and travel restrictions with regards to the risk associated with COVID-19. WHERE TO NEXT assumes no responsibility in this regard and shall not be liable for any unsafe conditions or health hazards including pandemics or other illnesses in any manner whatsoever. You must review the latest health information provided by the World Health Organization before embarking on your journey to ensure that you have all the specific information relating to your specific trip. https://www.who.int/emergencies/diseases/novel-coronavirus-2019


RULES OF TRAVEL SUPPLIERS AND GOVERNMENTS:

WHERE TO NEXT shall not accept any responsibility for Covid-19-related requirements that are imposed by travel suppliers, airlines, or governments, such as health affidavit forms, health screenings prior to departure or on arrival and/or Covid-19 tests. For the latest information you are required to check with the airline you have booked with, as well as government websites of the countries you are travelling to and through. For specific information on the specific requirements on or at hotels, cruises, coach tours and other travel products and country specific information, you are required to check the specific websites for information on their specific health protocols.


CHANGES AND/OR CANCELLATIONS OF A SERVICE:

Any bookings made for travel may still be affected by unexpected changes by the respective airline, supplier and/or policies of the Governments of the countries in your journey. WHERE TO NEXT shall not be held liable for costs incurred, should that information require changes to your booking or results in the cancellation of your booking.


REFUND FEES:

WHERE TO NEXT will assist you to the best of its ability with obtaining any refunds which may be due or rebooking trips using future credits where applicable, for which we will charge a service fee, however, WHERE TO NEXT will have no control in respect of the outcome and will be governed by the original Terms and Conditions, including any penalties (changes or cancellation) imposed by the respective airlines/suppliers utilized in your booking.


FINANCIAL CONDITIONS OF TRAVEL SUPPLIERS:

WHERE TO NEXT acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers inter alia; tour operators, airlines, cruise companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. WHERE TO NEXT has no special knowledge of every suppliers’ individual financial situation and cannot accept any liability for a supplier which may default in future, or for recommending future travel credits with suppliers which may go out of business by the time the client wishes to use the credits. 


TRAVEL INSURANCE:

For your protection, WHERE TO NEXT strongly recommends that you purchase adequate Travel insurance to cover you and your group in the event of cancellation under all these circumstances and for any medical expenses. Please note that not all Travel insurance policies protect against cancellation due to pandemics and/or supplier defaults so you must read the policy wording and levels of cover offered very carefully before selecting your policy. We would recommend that you consider also purchasing an optional “Voluntary Cancellation Cover” which is usually an additional cost on top of your Travel Insurance policy premium and must be purchased within 24 after making your first payment of your holiday. Please ask your consultant for information on this additional level of insurance cover.

RELEASE: You hereby expressly assume all of the risks and dangers covered in paragraphs above, and you hereby expressly agree to release, discharge and hold us, employees, officers, directors, associates, affiliated companies, harmless against any and all liability, actions, causes of actions, suits, claims and demands of any and every kind and nature whatsoever which you now have or which may hereafter arise out of or in connection with these risks and dangers.


CONDITIONS OF BUSINESS:

WHERE TO NEXT acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers inter alia; tour operators, airlines, cruise companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. We act on behalf of these principles and 3rd party suppliers and are not responsible for acts of error or omission made by them or their agents.


AIRLINES OR TRAVEL SUPPLIERS UNDER BUSINESS RESCUE:

WHERE TO NEXT acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers inter alia; tour operators, airlines, cruise companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. WHERE TO NEXT has no special knowledge of every suppliers’ individual financial situation and cannot accept any liability for a supplier which may default, go under Business rescue or cease trading by the time the client travels.

Please always consult a travel insurance professional to purchase an Insurance Policy that covers you in the event an airline or supplier you have booked on defaults after your purchase.


CHECK ALL YOUR DOCUMENTATION:

When you receive your travel documents, vouchers, or tickets, please ensure all information is as per your invoice.


CHECK THAT THE NAMES ARE AS PER PASSPORTS OR ID BOOK:

The names on all Travel documents must be spelt exactly the same as those on your passports (International Travel) or (Domestic Travel). Once your tickets are issued, name changes are not allowed so please check this prior to paying for your booking.


TRAVELLING WITH CHILDREN:

SA Immigration Regulation for children travelling internationally:

All Children under the age of 18 require the following when travelling internationally:

  • Valid Passport, valid for at least 6 months after their return
  • Any required visas for the destinations they are travelling to or through.
  • Unabridged Birth certificate (this may be called a Birth Certificate or other name if from a different country, but it must contain full details of BOTH parents of the child).

If travelling with one parent, consent from the other parent is required in the form of a Parental Consent Affidavit as well as a certified copy of that parent’s ID.

If travelling without either parent, consent from both parents is required in the form of a Parental Consent Affidavit, as well as a certified copy of both parent’s ID’s.

Please Note:

  • If the Parents surname on the Unabridged Birth Certificate is different to that of the surname on the passport eg Maiden name vs Married name, please travel with a certified copy of your Marriage Certificate as well.
  • Documents must be original or certified as a true copy of the original by a commissioner of oaths or the equivalent commissioning authority in your country of Nationality and certified copies must not be older than 3 months before your last travel date.

CANCELLATION AND AMENDMENTS:

  • If changes are made to flights prior to departure, the difference in airport taxes between the time of ticket purchase and time of the change will be charged by the airline. Should the airfare have changed or the original offer retracted, the difference between the original fare and the increased or applicable airfare may also be charged.
  • Should you miss your flight or NO SHOW, your ticket may be non-refundable if not cancelled or changed before departure.
  • Please contact your Travel Consultant if you will not be utilising your whole ticket or any one flight on your ticket.
  • Your baggage allowance may also change depending on the new fare/date purchased.

 

SCHEDULE CHANGES BY THE AIRLINE:

  • Any schedule or routing changes made by the airline or 3rd party suppliers are out of WHERE TO NEXT control and we therefore cannot be held responsible for these changes. We will assist and advise on the options available should your booking be affected by any airline or other supplier’s changes.


REFUNDS:

  • The Airline and/or 3rd party suppliers holds any monies you have paid for the air tickets or other travel arrangements, not WHERE TO NEXT, therefore refunds on air tickets can take up to 12 weeks, in certain extreme cases and when refund volumes increase.
  • All airlines have different policies regarding refunds on half-flown tickets and therefore WHERE TO NEXT cannot guarantee any refund on these. We will apply for the refund on your behalf but will need to confirm the amount due, if any, once the airline has advised us.
  • We reserve the right to charge service fees as well as pass on those service/cancellation charges levied by the airlines and third party suppliers. Not all airport taxes are refundable – this is determined by the individual airline concerned.
  • Refunds are returned via the same original method of payment that you used to pay WHERE TO NEXT

 

HOTEL SECURITY DEPOSIT:

Most hotels globally require a security deposit at time of check in. This is a deposit for incidentals incurred by guests and is usually taken as a pre-authorisation off your credit card. If no incidental charges are incurred, the hotel will release the pre-authorised amount. If you require further information, please ask your travel consultant or the hotel directly.


LOCAL CITY TAX:

Some countries may charge a City tax which is only payable, in cash, on arrival at your hotel and is therefore not payable prior to departure. Amounts vary from one city to another so please make enquiries on arrival at your destination.

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